GOLDEN RULE GUARANTEE
We stand by the quality, craftsmanship and durability of our products. If you are not satisfied with any item you purchase from FERAL Performance, return it for a refund within one year. The “Golden Rule” means if there’s something wrong with the product you bought from us…
“We will always treat you, the way we would want to be treated.”
Now, we know you work and play hard… you’re FERAL. We’re confident in our products, knowing they can take what you dish out. However, nothing lasts forever or handles every abuse. Our Golden Rule Guarantee is meant to cover product flaws and failures, not ordinary wear and tear. The following conditions apply regardless of when you made your purchase, even within the first year.
We cannot accept returns for the following:
- Products damaged by misuse, extreme abuse, negligence or unusual wear and tear.
- Products lost or damaged through natural disasters, fire or accidents.
- Products or brands we don’t sell.
- Products that have been contaminated or soiled beyond a reasonable expectation.
- Products returned for personal circumstances (such as weight loss) unrelated to product design or performance
- Repetitive abuse of our return policy
Our goal is to always treat you fairly, like we’d want to be treated, and we ask the same of you.